Frequently asked questions

What is memorial stone?

Memorial stones from ashes are handcrafted keepsakes made from the cremated remains of a loved one, whether human or pet. These stones offer a beautiful, tangible way to honor and remember those who have passed.

How are the stones made?

The ashes are carefully processed and combined with specific natural materials to create a durable stone. This process is conducted with the utmost respect and care to ensure that the final product is a unique and meaningful tribute.

How much ash is required to create a stone?

Typically, only a small amount of ash is needed—about 2-4 tablespoons per stone. The remainder of the ashes can be kept, scattered, or used to create additional stones.

Can I choose the shape and color of the stone?

Yes, we offer a range of shapes, sizes, and colors for you to choose from. Our team will work closely with you to create a stone that best represents the personality and spirit of your loved one.

How long does the process take?

The creation process usually takes between 6 to 8 weeks, depending on the specific customization requests. We will keep you updated throughout the process.

How do I send the ashes to you?

Once your order is confirmed, we will provide detailed instructions and a secure, pre-addressed kit for sending the ashes. We prioritize safety and respect throughout this process.

Is the process safe and respectful?

Absolutely. We treat the ashes of your loved one with the highest level of care and respect. Our process is designed to ensure that all handling is done with dignity.

What happens to any unused ashes?

Any unused ashes will be returned to you with the finished stone, ensuring that no part of your loved one’s remains is lost or unaccounted for.

How do I care for my memorial stone?

Your memorial stone is durable and requires minimal care. To keep it looking its best, simply wipe it gently with a soft cloth. Avoid harsh chemicals or abrasive materials.

Can the stone be engraved?

Yes, we offer engraving services to add names, dates, or a short message to your stone. This can make your keepsake even more personal and meaningful.

Do you offer international shipping?

Yes, we offer secure international shipping. Please contact us for specific details and to discuss any customs requirements.

How do I place an order?

You can place an order through our website, by phone, or by email. Our team will guide you through the process step by step.

Is it possible for you to pick my ash it up in person?

Of course it is possible, it is an additional service and therefore we charge 0.19€ for one kilometer to you. We are located in Kosice, Slovakia. We do not charge for the return journey.

FAQ for memorial stone:

FAQ for commemorative bust:

How long does the process take?

The entire process typically takes 6 to 12 weeks.

What is a commemorative bust?

A commemorative bust is a hand-modeled and cast sculpture of your loved one in life size. We also offer options for smaller sizes or enlargements.

What materials do you offer?

Plaster (Gypsum): Suitable for indoor use, can be colored but is usually left white. It is fragile and should be securely placed.

Plastic (Epoxy): Durable and can be used outdoors. This version faithfully imitates bronze and is resistant to falling.

Bronze: The best material for longevity, resistant to corrosion, and develops a unique patina over time. It symbolizes honor and cultural significance, making it a valuable piece of art.

What is the process for creating a bust?

Send Photos: Provide several photos or videos of your loved one from multiple angles (front, side, back, etc.). If you have only one photo, please contact us.

Modeling: We will model the bust in clay and send you a photo for confirmation.

Casting: After approval, we create a mold and cast the bust in your chosen material.

Delivery: The finished bust is carefully packed and shipped to your address.

Is the bust created using 3D printing?

No, each bust is hand sculpted and hand cast by professional sculptors, ensuring artistic quality and uniqueness.

What if I want to make changes during the process?

You can request changes during the modeling stage. However, once the casting begins, changes may not be possible and could incur additional costs.

What is your return policy?

Since each bust is a custom work of art, it cannot be returned once completed.

Is it possible to add a name or other accessory to the bust?

Of course it is possible, but a small additional fee may be required. If you are interested in adding a name, flower, symbol or any accessory to the bust, please contact us in advance.